Alert System

In a continuing effort to communicate during times of emergency, PPCC is providing text messaging notification. Text messaging will only be used to communicate our emergency messages. Other notifications will continue to be delivered via other methods (e.g. emails or voice message to your home number). In order to receive an emergency text message, you must request or opt-in to the program, and you must have elected text messaging as an option from your phone service provider.

To update your contact information log into http://my.ppcc.edu/ and select the "Emergency Notification System." You will find the Emergency Notification System link under the "Safety & Security" channel on the "Welcome" tab. The login page has the login instructions in case you forgot them.

Frequently Asked Questions

Top Questions by Popularity:

Q. How do I opt-in to receive text-messages from Pikes Peak Community College?
265 views, Emergency Notifications - SMS/Text-messaging
To opt-in log into http://my.ppcc.edu/ and select the "Emergency Notification System." You will find the Emergency Notification System link under the "Safety & Security" channel on the "Welcome" tab. The login page has the login information in case you forgot them. On the Emergency Notification System page in you will be able to enter an SMS enabled mobile phone number.
Q. How do I opt-out?
116 views, Emergency Notification
You may opt-out at any time by texting ?STOP PPCCor ?QUIT PPCCto 23177.
Q. I see a caller ID display of 719-502-2411. Who is this?
116 views, Emergency Notification
When PPCC sends a call out using the notification system, it will always display Caller ID information.  Please save this number on your cell phone to quickly identify PPCC calls.
Q. I received the message but I missed the information. What should I do?
106 views, Emergency Notifications - Call Related
While on the call, you can replay the message by pressing the star key (*) at the end of the message. You may also check your email to locate the link for that message.
Q. From what number will these text messages display?
99 views, Emergency Notification
You will see 23177 as the text messaging number sending you the confirmation message and all subsequent messages. Please save this number and program it as PPCC so that you can quickly recognize this number as the official source of Pikes Peak Community College?s messages.
Q. I heard that my colleague received a voice message from PPCC but I did not. Why?
93 views, Emergency Notification
It is possible that we do not have your contact information loaded in the notification system.  Please verify your contact information by logging into http://my.ppcc.edu/ and selecting the "Emergency Notification System" link. You will find the Emergency Notification System link under the "Safety & Security" channel on the "Welcome" tab. The login page has the login information in case you forgot them. You can contact the ITSS help desk at 719-502-4800 to verify your information is correct.
Q. What is an SMS or text-messages?
89 views, Emergency Notification
SMS stands for Short Message Service and is a service that allows short text messages to be sent via mobile phones (up to 160 characters). The message is read on the display of the mobile phone and is generally known as texting.You can check with your mobile phone provider to find out if your device accepts SMS. You may need to subscribe to a text messaging plan in order to receive or reply to text messages.
Q. How do I opt-in to receive text-messages from Pikes Peak Community College?
87 views, Emergency Notification
To opt-in log into http://my.ppcc.edu/ and select the "Emergency Notification System." You will find the Emergency Notification System link under the "Safety & Security" channel on the "Welcome" tab. The login page has the login information in case you forgot them. On the Emergency Notification System page in you will be able to enter an SMS enabled mobile phone number.
Q. What is an SMS or text-messages?
83 views, Emergency Notifications - SMS/Text-messaging
SMS stands for Short Message Service and is a service that allows short text messages to be sent via mobile phones (up to 160 characters). The message is read on the display of the mobile phone and is generally known as texting.You can check with your mobile phone provider to find out if your device accepts SMS. You may need to subscribe to a text messaging plan in order to receive or reply to text messages.
Q. I provided multiple phone numbers, email addresses and SMS, which device will get the message first?
82 views, Emergency Notification
The notification system delivers messages to phones, emails, and SMS independently and simultaneously. That means if we were to send emergency messages, it will be delivered to all your available phone numbers at the same time; which means you may have your mobile and work/home phone ring concurrently.  Email and SMS deliveries are dependent on your service providers and in most cases, they come through quite fast.
Q. How does the notification system respond to busy signals or no-answer situations?
81 views, Emergency Notification
For busy signals, the call will be repeated several times in an attempt to reach you.  The same is true for no-answer and call-waiting. If the phone is answered by a message recorder, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting and report your number to be busy. 
Q. I received the calls at my mobile and my home phone but my campus phone call came much later, why?
80 views, Emergency Notifications - Call Related
The campus phone system can only handle a limited number of simultaneous incoming calls. If we call all numbers at once, it is going to result in busy signals. Therefore, we batch campus phone numbers into separate groups which might results in your call group receiving the calls later than others.
Q. I received the message in my email inbox, but when I clicked the link to play the message nothing happened. Why?
74 views, Emergency Notifications - Call Related
You may not have a default media player like Windows Media Player or Quicktime installed.  Download these players from http://www.microsoft.com/ or http://www.apple.com/ and install on your computer to listen to messages.
Q. I provided the phone number and I have verified that it is correct. The call report indicates that you are reaching me live at that number. Why do I still not receive any calls from you?
71 views, Emergency Notification
This might happen if you have call forwarding activated to forward calls to another phone number or voicemail, By deactivating this feature, you should resume receiving messages from us. 
Q. I received the message but it kept looping/repeating. Why?
71 views, Emergency Notifications - Call Related
The system does its best to detect whether it has reached a live person or an answering machine. Sometimes loud ambient noises may cause the system to loop.  If this happens, use the mute feature on your phone or move to a quieter location to prevent the message from looping or repeating.
Q. What contact data should I provide PPCC with?
69 views, Emergency Notifications - Data Related
The notification system allows storing multiple phone numbers and one email address. The best emergency contact number is probably your mobile phone. Please provide us with multiple points of contact to ensure message delivery.
Q. I provided the phone number and I have verified that it is correct. The call report indicates that you are reaching me live at that number. Why do I still not receive any calls from you?
69 views, Emergency Notifications - Call Related
This might happen if you have call forwarding activated to forward calls to another phone number or voicemail, By deactivating this feature, you should resume receiving messages from us.
Q. I did not receive a confirmation message. What happened?
67 views, Emergency Notification
Please check with your mobile phone provider to find out if your device accepts SMS. You may also want to check with your provider to see if text messaging has been enabled. You may need to subscribe to a text messaging plan in order to receive or reply to text messages.
Q. What if I opted-out but later decide I would like to opt-in again?
64 views, Emergency Notification
You may request to begin receiving text messages by texting ?SUBSCRIBE PPCCto 23177.
Q. I see a caller ID display of 719-502-2411. Who is this?
61 views, Emergency Notifications - Call Related
When PPCC sends a call out using the notification system, it will always display Caller ID information.  Please save this number on your cell phone to quickly identify PPCC calls.
Q. I received the calls at my mobile and my home phone but my campus phone call came much later, why?
52 views, Emergency Notification
The campus phone system can only handle a limited number of simultaneous incoming calls. If we call all numbers at once, it is going to result in busy signals. Therefore, we batch campus phone numbers into separate groups which might results in your call group receiving the calls later than others.
Q. What will the emergency notification SMS confirmation message say?
51 views, Emergency Notification

This will depend on who your carrier is. For all carriers other than T-Mobile the confirmation message will read the following:

PPCC ALERT: You are now confirmed to receive alerts from us. More info text reply "HELP" or "STOP PPCC" to opt-out.

For T-Mobile subscribers the message will say:

PPCC ALERT: You asked to receive alerts. Please reply with "Y PPCC" to confirm. More info text HELP or go to www.blackboardconnect.com/sms.
PPCC ALERT: To confirm that you would like to receive text messages, you must reply to this message with "YPPCC"
Q. I received the message in my email inbox, but when I clicked the link to play the message nothing happened. Why?
51 views, Emergency Notification
You may not have a default media player like Windows Media Player or Quicktime installed.  Download these players from http://www.microsoft.com/ or http://www.apple.com/ and install on your computer to listen to messages.
Q. I share the same phone number as my colleague, will it call me twice?
50 views, Emergency Notifications - Data Related
No, the system will call the phone number only once.
Q. What happens after I sign up (opt-in) for text messaging via the web portal?
47 views, Emergency Notifications - SMS/Text-messaging
After you sign up online, the emergency notification service will automatically send a text message to your mobile phone to confirm your request. This occurs during business hours between 11am ? 7pm MST.
Q. I received the message but it kept looping/repeating. Why?
40 views, Emergency Notification
The system does its best to detect whether it has reached a live person or an answering machine. Sometimes loud ambient noises may cause the system to loop.  If this happens, use the mute feature on your phone or move to a quieter location to prevent the message from looping or repeating.
Q. I did not receive a confirmation message because my phone was not text enabled. I have since contacted my mobile phone provider to enable it. Do I need another confirmation message sent?
39 views, Emergency Notification

No. If your SMS phone was already submitted to our database, you should be confirmed to receive SMS alerts from us. However, you may also test to find out by texting the word ?SUBSCRIBE PPCC? to 23177 and you will receive a reply with the following message:

PPCC ALERT: This phone number has already been opted in. More info text reply "HELP" or "STOP PPCC" to opt-out
Q. I did not receive a confirmation message. What happened?
38 views, Emergency Notifications - SMS/Text-messaging
Please check with your mobile phone provider to find out if your device accepts SMS. You may also want to check with your provider to see if text messaging has been enabled. You may need to subscribe to a text messaging plan in order to receive or reply to text messages.
Q. What will the confirmation message say?
37 views, Emergency Notifications - SMS/Text-messaging

This will depend on who your carrier is. For all carriers other than T-Mobile the confirmation message will read the following:

PPCC ALERT: You are now confirmed to receive alerts from us. More info text reply "HELP" or "STOP PPCC" to opt-out.

For T-Mobile subscribers the message will say:

PPCC ALERT: You asked to receive alerts. Please reply with "Y PPCC" to confirm. More info text HELP or go to www.blackboardconnect.com/sms.
PPCC ALERT: To confirm that you would like to receive text messages, you must reply to this message with "Y PPCC"
Q. How do I opt-out?
35 views, Emergency Notifications - SMS/Text-messaging
You may opt-out at any time by texting ?STOP PPCC" or ?QUIT PPCC" to 23177.
Q. I received the message but I missed the information. What should I do?
33 views, Emergency Notification
While on the call, you can replay the message by pressing the star key (*) at the end of the message. You may also check your email to locate the link for that message.
Q. If I sign up at night, when will I receive the confirmation message?
32 views, Emergency Notification
The confirmation messages are sent during business hours (11am to 7pm MST). Since we upload data into the emergency notification service 7 days a week, you should expect the confirmation request to arrive the following day.
Q. From what number will these text messages display?
28 views, Emergency Notifications - SMS/Text-messaging
You will see 23177 as the text messaging number sending you the confirmation message and all subsequent messages. Please save this number and program it as PPCC so that you can quickly recognize this number as the official source of Pikes Peak Community College?s messages.
Q. If I sign up at night, when will I receive the confirmation message?
22 views, Emergency Notifications - SMS/Text-messaging
The confirmation messages are sent during business hours (11am to 7pm MST). Since we upload data into the emergency notification service 7 days a week, you should expect the confirmation request to arrive the following day.
Q. If I change mobile phone providers but keep the same number, do I need to opt-in again?
19 views, Emergency Notification
No. Once your phone number has been opted-in, it stays registered within the system.
Q. What if I opted-out but later decide I would like to opt-in again?
19 views, Emergency Notifications - SMS/Text-messaging
You may request to begin receiving text messages by texting ?SUBSCRIBE PPCC" to 23177.
Q. What happens after I sign up (opt-in) for text messaging via the web portal?
15 views, Emergency Notification
After you sign up online, the emergency notification service will automatically send a text message to your mobile phone to confirm your request. This occurs during business hours between 11am ? 7pm MST.
Q. I heard that my colleague received a voice message from PPCC but I did not. Why?
12 views, Emergency Notifications - Data Related
It is possible that we do not have your contact information loaded in the notification system.  Please verify your contact information by logging into http://my.ppcc.edu/ and selecting the "Emergency Notification System" link. You will find the Emergency Notification System link under the "Safety & Security" channel on the "Welcome" tab. The login page has the login information in case you forgot them. You can contact the ITSS help desk at 719-502-4800 to verify your information is correct.
Q. How does the notification system respond to busy signals or no-answer situations?
12 views, Emergency Notifications - Call Related
For busy signals, the call will be repeated several times in an attempt to reach you.  The same is true for no-answer and call-waiting. If the phone is answered by a message recorder, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting and report your number to be busy.
Q. What contact data should I provide PPCC with?
11 views, Emergency Notification
The notification system allows storing multiple phone numbers and one email address. The best emergency contact number is probably your mobile phone. Please provide us with multiple points of contact to ensure message delivery.
Q. I did not receive a confirmation message because my phone was not text enabled. I have since contacted my mobile phone provider to enable it. Do I need another confirmation message sent?
11 views, Emergency Notifications - SMS/Text-messaging

 No. If your SMS phone was already submitted to our database, you should be confirmed to receive SMS alerts from us. However, you may also test to find out by texting the word ?SUBSCRIBE PPCC? to 23177 and you will receive a reply with the following message:

PPCC ALERT: This phone number has already been opted in. More info text reply "HELP" or "STOP PPCC" to opt-out
Q. I share the same phone number as my colleague, will it call me twice?
8 views, Emergency Notification
No, the system will call the phone number only once.
Q. I provided multiple phone numbers, email addresses and SMS, which device will get the message first?
8 views, Emergency Notifications - Call Related
The notification system delivers messages to phones, emails, and SMS independently and simultaneously. That means if we were to send emergency messages, it will be delivered to all your available phone numbers at the same time; which means you may have your mobile and work/home phone ring concurrently.  Email and SMS deliveries are dependent on your service providers and in most cases, they come through quite fast.
Q. If I change mobile phone providers but keep the same number, do I need to opt-in again?
6 views, Emergency Notifications - SMS/Text-messaging
No. Once your phone number has been opted-in, it stays registered within the system.