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Frequently Asked Questions

Questions in "Emergency Notifications - Call Related":

Q. I received the message but I missed the information. What should I do?
106 views, Emergency Notifications - Call Related

While on the call, you can replay the message by pressing the star key (*) at the end of the message. You may also check your email to locate the link for that message.

Q. I received the calls at my mobile and my home phone but my campus phone call came much later, why?
80 views, Emergency Notifications - Call Related

The campus phone system can only handle a limited number of simultaneous incoming calls. If we call all numbers at once, it is going to result in busy signals. Therefore, we batch campus phone numbers into separate groups which might results in your call group receiving the calls later than others.

Q. I received the message in my email inbox, but when I clicked the link to play the message nothing happened. Why?
74 views, Emergency Notifications - Call Related

You may not have a default media player like Windows Media Player or Quicktime installed.  Download these players from http://www.microsoft.com/ or http://www.apple.com/ and install on your computer to listen to messages.

Q. I received the message but it kept looping/repeating. Why?
71 views, Emergency Notifications - Call Related

The system does its best to detect whether it has reached a live person or an answering machine. Sometimes loud ambient noises may cause the system to loop.  If this happens, use the mute feature on your phone or move to a quieter location to prevent the message from looping or repeating.

Q. I provided the phone number and I have verified that it is correct. The call report indicates that you are reaching me live at that number. Why do I still not receive any calls from you?
69 views, Emergency Notifications - Call Related

This might happen if you have call forwarding activated to forward calls to another phone number or voicemail, By deactivating this feature, you should resume receiving messages from us.

Q. I see a caller ID display of 719-502-2411. Who is this?
61 views, Emergency Notifications - Call Related

When PPCC sends a call out using the notification system, it will always display Caller ID information.  Please save this number on your cell phone to quickly identify PPCC calls.

Q. How does the notification system respond to busy signals or no-answer situations?
12 views, Emergency Notifications - Call Related

For busy signals, the call will be repeated several times in an attempt to reach you.  The same is true for no-answer and call-waiting. If the phone is answered by a message recorder, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting and report your number to be busy.

Q. I provided multiple phone numbers, email addresses and SMS, which device will get the message first?
8 views, Emergency Notifications - Call Related

The notification system delivers messages to phones, emails, and SMS independently and simultaneously. That means if we were to send emergency messages, it will be delivered to all your available phone numbers at the same time; which means you may have your mobile and work/home phone ring concurrently.  Email and SMS deliveries are dependent on your service providers and in most cases, they come through quite fast.

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