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Customer Service

 Associate of Applied Science Degree
Recommended basic skills standards are
• AAA 090
• ENG 090
• MAT 060
• REA 090

Students may select from various programs to meet their specific career goals. Certificate programs can be completed in one year or less in the areas of Administrative Assistant, Business Foundations, Customer Service, Entrepreneurship, International Business, Management, Marketing, Real Estate, and Supervision.

Two-year associate of applied science degrees are available in several emphasis areas as detailed in the following section of this catalog. Transfer degrees intended to prepare the student for transfer to four-year institutions are also offered. Business students interested in transferring to a four-year university should refer to the Associate of Arts Degree in Business.

Faculty advisors are available to assist students in evaluating the various options. Call 502-3300 at the Centennial Campus or 502-3215 at the Rampart Range Campus for program information or to schedule a personal appointment with a program faculty advisor.

This degree program is designed for students who wish to pursue a career in business with a specific area of emphasis.
Students must also have demonstrated proficiency equivalent to the completion of BTE 100.

Students may complete deficiencies concurrently with the beginning courses in the program. Students not meeting a course prerequisite must have instructor permission to enroll.

The Customer Service Emphasis is designed to prepare the student for entry-level positions in business and governmental organizations that require customer contact roles, leading to customer satisfaction and the improved image of the organization.

General Education Requirements 

BUS 115  Introduction to Business   3
CIS 118  Introduction to PC Applications    3
COM 115  Public Speaking    3
FIN 106  Consumer Economics    3
MAT 112  Financial Mathematics   3
    15

Business Foundation course requirements for all emphasis areas. 

ACC 101  Fundamentals of Accounting          3
or    
ACC 121  Accounting Principles I         (4)
BUS 105  Business Orientation          .5
MAN 116  Principles of Supervision           3
MAN 117  Time Management           1
MAN 128  Human Relations in Organizations           3
MAR 111  Principles of Sales           3
MAR 160  Customer Service          3
    16.5-17.5

Other Course Requirements

BUS 181  Internship   3
BUS 216  Legal Environment of Business    3
BUS 217  Business Communication and Report Writing    3
COM 125  Interpersonal Communications    3
MAN 246  Critical Issues in Marketing and Management    3
MAR 216  Principles of Marketing    3
Elective Choose twelve (12) hours from list below 12
    30

Customer Service Emphasis Electives

ANT 101  Cultural Anthropology: SS3        3
MAN 200  Human Resource Management         3
MAN 226  Principles of Management         3
PHI 113  Logic: AH3         3
NOTE: Program advisors may approve additional elective choices.  
  Total Credit Hours 61.5 - 62.5

Certificate

The certificate prepares the student for both internal and external Customer Service analysis in Industry and Governmental Agencies.

BUS 181 Internship    3
BUS 216 Legal Environment of Business    3
BUS 217  Business Communication and Report Writing    3
COM 125  Interpersonal Communications   3
MAN 246 Critical Issues in Marketing and Management   3
MAR 216  Principles of Marketing   3

Electives Choose nine (9) hours from electives list below

MAN 200 Human Resource Management    3
MAN 226 Principles of Management   3
PHI 113 Logic: AH3   3
  Total Credit Hours  27

NOTE: Program advisors may approve additional elective choices.