Biographical Sketch

Jerry Fritz has dedicated a lifetime to leading edge consulting, training and professional speaking on a variety of topics including culture change, management & supervision, sales and customer service.  With his trademark 120% energy and enthusiasm his career has included the following responsibilities:  personnel management trainee, teacher and department chairman, inside sales, field sales representative, national account sales manager, manager of new business development and training, national sales manager, division manager, program director, national sales & customer service training manger, corporate training manager, and Dean.  His experiences have included positions with:  General Motors, Adams Central High School, North American Van Lines, Inc., M. S. Carriers, Roto-Rooter Services Company, Catenation, the University of Wisconsin-Madison, Woodgrain Millwork, and Pikes Peak Community College.

Having spent the past 30+ years in a variety of sales, customer contact, management, training, and academic positions, Jerry is now focused on developing a new Division focused on customized training for Pikes Peak Community College.  With this new endeavor Jerry will be applying his energies to helping corporations become true learning organizations.  Jerry has assisted many organizations in attaining this designation that has resulted in higher profit levels, decreased employee and customer turnover, and an increase in market share.

Jerry is a recipient of the “Marketing Educator of the Year” award presented by Sales and Marketing Executives International (SMEI). This award is presented to the educator whose philosophy and recommended direction significantly affects how companies develop marketing strategies to achieve a competitive advantage.

He has been a featured speaker for Inc. Magazine, the International Customer Service Association, the Customer Service Management Journal, SMEI and SME affiliate chapters, Help Desk Institute, eCustomerServiceWorld.com, and other professional organizations.  His speaking and training opportunities have taken him to all 50 US states, throughout Canada, Ireland, and England.

Jerry is a contributing author to several books including:  Celebrate Selling the Consultative Relationship Way, Breakthrough Customer Service, Best Practices in Customer Service, Success Is A Team Effort, and Sizzling Customer Service.

He has presented to and provided training for a wide variety of professional disciplines including manufacturing, distribution, health care, transportation, finance, technology, and a number of service providers.

Jerry earned a B.S. in Personnel and Organizational Behavior (School of Business), Certification in Secondary Education (School of Education), and an M.S. in Secondary Business Education with Vocational Endorsement (Schools of Business and Education) from Indiana University.

An enthusiastic and motivational leader, Jerry is dedicated to helping managers and a variety of professionals gain new knowledge and skills while developing the internal motivation to make behavior changes that positively impact results.  His “tell it like it is … and needs to be” attitude/philosophy inspires those seeking real-world information that immediately translates into proven skills for success.