Programs

These are time-tested ready to go programs developed by Dean Jerry Fritz. Each of these is tailorable to your unique situation.

Click on the titles for a brief description.

19 Skills to WOW Your Customers will provide you with the success secrets of the best companies to gain a strategic competitive advantage via world-class customer service.
Everybody Is Part of the Customer Service Promise will provide you with a "living" Vision/Mission of VALUE for your employees and your organization.

Developing and Driving a Customer Service Ethic Throughout Your Company is designed to help you develop your roadmap to customer service success.
The Experience Economy of the New Millenium will teach you how to develop a customer experience process, not just attain customer satisfaction.

Basic Sales Training will develop a value-added selling process and skills for both your experienced and new saless representatives.
Gaining A Competitive Advantage Through Differentiation is learning selling skills of the top 10% of U.S. salespeople (establishing and maintaining long-term customer relationships with consultative positioning and selling savvy) that drive the long term success of world-class organizations.
Time and Territory Management is designed for field salespeople to learn how to manage their time more effectively, become more productive, and achieve goals more efficently.
Growing Your Sales Territory will show the field sales rep how to get more out of their efforts, develop deeper relationships with their current customers, and attain their sales numbers consistently.

Sales Management Basics will help you understand what it takes to become a successful sales manager.

How to Coach and Lead Your Team is the most important skill a manager needs to master.
Success Is a T.E.A.M. Effort is certainly one of the surest ways to gain a competitive advantage, reduce work environment stress, and increase employee productivity.

The YOU Factor! will provide you with the motivation to create dreams and draw inspiration from within.