In Fall 2011, Pikes Peak Community College joined the Higher Learning Commission (HLC) Assessment Academy. The Committee for Assessment of Student Services (CASS) was established as a result of participation in the academy to guide and support the assessment efforts of all departments within the Enrollment Services and Student Success divisions at PPCC.
History of Student Services Assessment at PPCC
Through ongoing training, mentoring, and one-on-one consultation services, CASS has assisted Student Services departments in i) articulating mission statements, broad program goals, and measurable learning outcomes, ii) developing effective assessment strategies, and iii) interpreting, reporting, and using assessment results to continuously enhance learning. Two assessment templates were developed to facilitate this process and document accomplishments and next steps.
PPCC graduated from the HLC Assessment Academy in June 2015, and Student Services departments continue to advance their understanding and practice of outcome-based assessment.
How assessment has changed our culture
"At the beginning, I was a little unsure of exactly how I could use assessment to improve our services. After engaging in the process aggressively and seeing the result, I have become a firm believer that assessing our work is vital to our mission if we are to create and sustain an ever improving culture of quality improvement."
“The adoption of outcome-based assessment is ‘forcing’ us to look at our practices and to identify if what we are doing with and for our students is actually conducive of academic student success.”
“Outcome-based assessment in my department has helped us not only create a culture of continuous improvement, but also helped us identify training needs and opportunities for growth and innovation.”
“We look at the data generated from our assessment plan on a regular basis, which gives us the ability to quantify outcomes and to have discussions about what other learning we would want students to gain.”
Committee for Assessment of Student Services (CASS)
The Committee for Assessment of Student Services was established to guide and support the assessment efforts of all departments within the Enrollment Services and Student Success divisions.
CASS committee membership has evolved since its inception in Fall 2011. The committee was formed by individuals who shared an interest in developing the assessment of student services at PPCC. Since then, the committee has expanded to include staff with knowledge and experience assessing learning within student services. Current members included directors & coordinators from six support services areas as well as the Executive Director of Institutional Effectiveness.