Below is a list of questions we are often asked by new students. Please don’t hesitate to reach out to us with any question you may have. We are here to help you!

Paying for School

1. How much do I get for financial aid?

Financial aid is specific to each student. October 1st of each year will open up the next academic year’s Free Application for Student Aid (FAFSA). The sooner you get this completed the better.

After you complete the FAFSA and it is processed by PPCC’s Financial Aid Office, log into your PPCC Student Portal and select the Student Finance tab at the top of the page. Next, under My Financial Aid Information, choose Award Overview and select the academic year that you are checking. The offer(s) that you see in your Award Overview will vary if you are not enrolled as a Full Time student (taking 12 credit hours or more).

2. How do I accept grants? My awards only let me select an option for the loan.

Grants are automatically accepted for you, so there is no action required by you for grants to be accepted.

3. How do I set up my refund?

PPCC has partnered with BankMobile to deliver your financial aid refund. BankMobile will mail a personal code to your home address as listed in our records as well as your student email address. It is very important to update your address with PPCC anytime it changes as well as updating it through BankMobile.

Once you receive the BankMobile code, follow the instructions mailed with the code to select your refund preference. You can also visit BankMobile’s Refund Choices page to see your options.

Once you select your refund preference, you will be asked to select your preferred method of receiving your PPCC refund. Even if you are not currently expecting a refund from PPCC, there may be a refund due to you in the future.

4. When will my financial aid pay?

This is specific to each student. Log into your PPCC Student Portal and select the Student Finance tab at the top of the page. Next, under My Financial Aid Information, choose Award Payment Schedule and select the aid year that you are checking. This will show you the anticipated date for your awards to pay out to PPCC.

Keep in mind, this is the day it pays to PPCC not the day you will receive your refund.

Financial Aid payout will not occur until after the drop date of classes which varies for each part of term. Financial aid pays out on Mondays.

5. I changed my mind and no longer want a student loan. How do I cancel it?

You have the right to cancel all or part of your loan within 14 days of your loan disbursement. If you wish to cancel any portion of your loan, you must submit a completed and signed Loan Adjustment Form - Cancel to any PPCC Financial Aid Office requesting cancellation.

If your funds have already been paid, cancelling all or part of your loan will require you to return loan funds directly to the lender. Your lender’s information can be found at StudentLoans.gov. You will need to log in using your FSA ID.

6. How do I get additional student loans?

Complete the Loan Adjustment Form - Increase and return it to any PPCC Financial Aid Office requesting the funds for the desired semester.

7. What happens to my financial aid if I withdraw from a class? 

This is specific to each student.  A ‘withdraw’ from a class means that a student is still financially responsible for the class cost. Calculations are performed at the end of each semester to determine the percentage of the class that was completed. This will affect the amount due for the class that will need to be paid back to PPCC as we will have to return the funds to the government.

If a student does a ‘complete withdraw’ (withdraws from every class during a semester), they will be automatically ineligible for financial aid for the next semester of attendance and must submit an appeal for reconsideration. The student may also be liable to pay a portion of money back to PPCC.

8. Why didn’t I receive all of my financial aid?

Your financial aid is awarded with the assumption that you will enroll as a Full Time student, meaning you are registered for 12 credit hours or more. If you register for less than 12 credit hours, the award will be prorated as long as the award is high enough to prorate down.


Grants such as the Colorado Student Grant or the Federal Supplemental Educational Opportunity Grant (SEOG) will only prorate to 6 credit hours and will not award for fewer than 6 credit hours.


Student Loans and work study awards will only award at 6 credit hours or more. 

Another reason could be that you are on Financial Aid ineligibility in which case you will not receive any Financial funds

Classes

1. How do I add or drop a class?

Before adding any classes to your schedule, we always recommend visiting the Advising Office to work with an Academic Advisor to build your Academic Plan. Once you know what classes to take, there are three ways to add or drop from a class:

  1. Log into Navigate. Go to your planner and select View/Edit Schedule. Select the dropdown menu from the top left corner of each registered class. Select Drop Course.
  2. Log into your PPCC Student Portal, click on the Add/Drop Class icon on the Dashboard. Select the term. Next to action, select what you would like to do. Click Submit Changes when finished.
  3. Stop by Enrollment Services and ask to fill out a Registration Form

2. How do I know where my class is located?

Each of our campuses and buildings have an assigned location code – i.e. Rampart Range Campus is RRC. The location code can be found in your class details.

Visit our locations and maps page to download a map of our campuses to get a closer look at where your classroom is located.

We recommend checking your class details in Navigate a day or two before your class begins in case there is a classroom change.

3. How do I access my online class?

Log into your PPCC Student Portal, click on the Access Classes icon on the Dashboard. Select the type of Online Course you are taking – PPCC Online or CCCOnilne. Please keep in mind you will not be able to access your course until the first day of class.

General

1. How and where do I get my textbooks?

The PPCC Bookstore offers you the option to buy or rent textbooks you will need for your classes. Visit their website to identify which textbooks you will need and to see what dates the upcoming semester's textbooks will be available.

If you have additional award money from Financial Aid or other grant programs after your tuition is paid for, you can put these funds towards your textbook purchase/rental and one computer or laptop. (Financial Aid and other grant programs allow for the purchase of only one computer or laptop unity per academic year. Purchasing additional technology merchandise outside of your financial aid program could result in a chargeback to your student account.)

The Bookstore allows you to ‘charge’ your textbooks to your account two weeks before the start of the semester and up until your class’ drop date while you wait for any of your award refunds. Keep in mind, you will be responsible to pay back any portion of the charges that are not covered by your refund.

When your classes are over, the Bookstore may buy back some of your textbooks. Keep in mind, you likely will not receive the full amount you originally paid for your books.

2. How can I get involved and meet people on campus?

PPCC's Student Life Office offers student clubs and organizations for students to get involved in. Visit the Student Clubs and Organizations page to see what might be a good fit for you.

We also have different types of weekly events sponsored by PPCC. Like our Facebook page to stay up to date on upcoming events.

3. Where do I find my student email inbox?

Every PPCC student is assigned an email address when they become a student at PPCC. It is important to check your student email often to make sure you are staying up to date on information from your instructors, updates from the Financial Aid Office, official school announcements, etc.

To access your student email inbox, log into your PPCC Student Portal and choose ‘Student Email’ from the Dashboard.

Contact Enrollment Services

Email or call us at 719-502-2000

Helpful Places

Navigate Your Student Portal

View Book

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Degree Programs

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Certificate Programs

This downloadable sheet outlines Pikes Peak Community College's Certificate programs.

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